Business Unit:Job Summary:Responsible for promoting and selling Company products and services thatare both current and emerging. Uses a consultative sales approach toensure our customers receive the best value. Must be customer-focusedindividuals, able to communicate effectively and display a professionaland positive demeanor. Works on straight forward tasks using establishedprocedures.Employees at all levels are expect to:* Understand our Operating Principles; make them the guidelines for howyou do your job* Own the customer experience – think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services* Know your stuff – be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences* Win as a team – make big things happen by working together and beingopen to new ideas* Be an active part of the Net Promoter System – a way of working thatbrings more employee and customer feedback into the company – by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers* Drive results and growth* Respect and promote inclusion and diversity* Do what’s right for each other, our customers, investors and ourcommunitiesCore Responsibilities:* Achieves or exceeds sales targets while interacting with new andexisting customers via telephone and selling Company products andservices.* Must be bilingual (English and Spanish).* Demonstrates consultative sales techniques by using probing questions,clarifying needs, overcoming objections and providing solutions thatfits the needs of the customer.* Offers assistance to customers for non-sales-related calls to the bestof ability and seeks to transition it to a sale.* Educates customers on the Company products, services, and experienceleveraging job aids and support materials as needed.* Establishes rapport and promotes relationships by providing a uniquepositive experience for each customer through personalizing salesinteraction.* Consistently demonstrates professionalism and integrity with a warmand friendly demeanor to customers and teammates.* Exercises sound judgment within the scope of empowerment, and acts inthe best interest of both the customer and company.* Demonstrates proficient use of soft skills, including activelistening, problem solving, and responding appropriately.* Maintains expected performance levels in a dynamic and highlycompetitive environment.* Articulates the Company’s competitive advantage while advocating forour products, services, and packages.* Interacts and communicates collaboratively within the sales group andother groups, as appropriate, to provide a great customer experience.* Navigates between multiple screens, databases and complex data entryapplications to accurately and quickly capture required information tocomplete a sale.* Acts as a team player committed to growth and development.* Maintains excellent oral and written communication skills, withdemonstrated ability to articulate relevant information and directionsin an organized and concise manner.* Consistently follows critical sales processes to ensure a greatcustomer experience.* Must be able to wear telephone headset and manipulate objects such aspen, keyboard, and mouse.* Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.* Other duties and responsibilities as assigned.Job Specification:* High School or Equivalent* Knowledge of Spanish language is required* Generally requires 0-2 years related experience.Comcast is an EOE/Veterans/Disabled/LGBT employer
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Scott Smith 