Video Conferencing Analyst with expertise in CISCO.
Summary:
Provides technical support to vendors, end-users and other IT support groups. Serves as a project lead and trainer for staff.
Detailed responsibilities:
• Installs and configures server systems, operating systems, networks, telephony and troubleshoots applications.
• Designs, monitors and controls systems in a client/server environment in accordance with established routines.
• Authors policies and standards surrounding network analysis.
• Performs security audits.
Competencies and skills:
Essential:
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
• IT APPLICATIONS: Implements and administers applications for IT systems.
• VOICE/DATA/VIDEO TECHNOLOGIES: Installs/manages voice/data/video technology systems across the organization.
• ANALYSIS AND DECISION MAKING: Uses decision making processes and tools to analyze situations and make effective decisions.
• PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.
• PROJECT MANAGEMENT: Leads project teams and implements project plans in accordance with established goals and measures.
Education:
Essential:
• High School Diploma or Equivalent
Education specialization:
Essential:
• Information Technology
Credentials:
Education equivalent experience:
Essential:
• High School diploma or equivalent Education and/or coursework in Information Technology
Other information:
Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. May required specialized knowledge in a business line.
Required Work Experience: Server Administration experience and 5 years Networking experience.
Working conditions:
Essential:
• Bending and Stooping 60.00%
• Climbing 60.00%
• Keyboard Entry 60.00%
• Kneeling 60.00%
• Lifting or Carrying 0 – 25 lbs Non-Patient 60.00%
• Lifting or Carrying 25.01 lbs – 75 lbs Non-Patient 60.00%
• Lifting or Carrying > 75 lbs Non-Patient 20.00%
• Pushing or Pulling 0 – 25 lbs Non-Patient 60.00%
• Pushing or Pulling 26 – 75 lbs Non-Patient 60.00%
• Pushing or Pulling > 75 lbs Non-Patient 20.00%
• Reaching 60.00%
• Repetitive Movement Foot/Leg 20.00%
• Repetitive Movement Hand/Arm 20.00%
• Sitting 60.00%
• Squatting 60.00%
• Standing 60.00%
• Walking 60.00%
• Audible Speech 80.00%
• Hearing Acuity 80.00%
• Depth Perception 60.00%
• Distinguish Color 60.00%
• Seeing – Far 40.00%
• Seeing – Near 60.00%
• Bio hazardous Waste 20.00%
• Biological Hazards – Respiratory 20.00%
• Biological Hazards – Skin or Ingestion 20.00%
• Blood and/or Bodily Fluids 20.00%
• Communicable Diseases and/or Pathogens 20.00%
• Dust 60.00%
• Gas/Vapors/Fumes 20.00%
• Hazardous Chemicals 20.00%
• Computer Monitor 60.00%
• Fire Risk 20.00%
• Hazardous Noise 20.00%
• Moving Mechanical Parts 40.00%
• Needles/Sharp Objects 40.00%
• Potential Electric Shock 40.00%
• Potential for Physical Assault 20.00%
• Radiation 20.00%
• Wet or Slippery Surfaces 40.00%
Memorial Healthcare System, consisting of 6 acute care hospitals, a nursing home, outpatient facilities, home health services and physician practices, provides quality, comprehensive care to the residents of the surrounding communities. We invite you to join one of the nation’s leading healthcare systems, recognized for use of advanced technology and clinical informatics.
Memorial Support Services provides a variety of business services to support our facilities. The main offices are located in Miramar with satellite offices located throughout our system.
Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
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Scott Smith 