Technician l – Pharmacy Outpatient/Ambulatory: Miramar O/P Pharmacy

Competencies and skills:
Essential:
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
• INSURANCE VERIFICATION: Verifies and enters insurance information and authorization/referral requirements.
• MEDICATION DISPENSING: Follows defined policies and procedures when dispensing medications.
• ACCURACY: Completes work assignments within established quality and/or quantity standards.
• PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.
• PATIENT AND FAMILY CENTERED CARE: “Provides Patient and Family Centered Care to patients, families, visitors and internal customers”

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