Summary:
The Patient Care Representative III is the point of contact for new and existing patient referrals. This role coordinates care to ensure the intake process is efficient and timely to meet the needs of our customers.
Detailed responsibilities:
• Coordinates ongoing clinical assessments for existing patients where appropriate.
• Coordinates and facilitates all inquiry calls related to new patient referrals and existing inquiries related to pharmacy services including but not limited to follow up for admitted patients.
• Confirms and enters patient demographic information into the department electronic medical record (EMR).
• Triages new referrals to confirm benefit and medical necessity.
• Assists with collection and submission of medical information to confirm all medical information required for services is complete. Understands the process and requirements for therapies that require the use Durable Medical Equipment (DME) and the appropriate administrative supplies. Performs appropriate service follow ups and inputs missing information for newly admitted and existing patients.
• Serves as the primary contact between internal and external contacts until the referral status is confirmed and completed including Durable Medical Equipment (DME) and appropriate administrative supplies.
• Maintains log of all new referrals and reports data volume monthly for operational metrics.
• Performs activities related to pharmacy technician scope of practice.
Education:
Essential:
• High School Diploma or Equivalent
Credentials:
Essential:
• Registered Pharmacy Technician – FL
• Certified Pharmacy Technician
Other information:
Complexity of Work: Requires critical thinking skills, effective communication skills, knowledge of medical terminology, decisive judgment, good computer skills and the ability to build and foster positive relationships. Must be able to work in a stressful environment and take appropriate action.
Required Work Experience: Two (2) years of infusion and/or specialty pharmacy experience.
Working conditions:
Essential:
• Keyboard Entry 80.00%
• Lifting or Carrying 0 – 25 lbs Non-Patient 20.00%
• Lifting or Carrying 25.01 lbs – 75 lbs Non-Patient 20.00%
• Pushing or Pulling 0 – 25 lbs Non-Patient 20.00%
• Sitting 80.00%
• Standing 20.00%
• Computer Monitor 80.00%
At Memorial Specialty Pharmacy, our goal is to provide support to patients and their doctors in an effort to receive the best possible care when living with an illness. Our team of residency-trained pharmacists and specialty pharmacy certified professionals understand our patients’ disease states and assess how molecular-level drug protocols can impact outcomes. We offer patients injectable, oral and infused specialty medications for rare or complex medical conditions, like cancer or multiple sclerosis. Since these types of drugs require special storage and handling, we use special packaging and free expedited shipping in order to ensure the effectiveness of the medication.
Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
source https://www.jobsinmiramar.com/healthcare/representative-iii-patient-care-home-infusion-3f4f8ec/
source https://jobsinmiramar.tumblr.com/post/615263025166958592
Scott Smith 