Business Unit: Job Summary:Responsible for a team of business to business outbound telesalesrepresentatives that are focused on retaining and growing our existingcustomer base. Direct team of representatives on upsell/cross-sell andrenewing existing small-to-medium business customers over the telephone.Develop, motivate and coach representatives to ensure they achieve salesquotas through solution based selling and account management.Customarily and regularly directs the work of at least two or more otherfull-time employees or their equivalent.Employees at all levels are expect to:- Understand our Operating Principles; make them the guidelines for howyou do your job- Own the customer experience – think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services- Know your stuff – be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences- Win as a team – make big things happen by working together and beingopen to new ideas- Be an active part of the Net Promoter System – a way of working thatbrings more employee and customer feedback into the company – by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what’s right for each other, our customers, investors and ourcommunitiesCore Responsibilities:- Lead team focused on retaining existing business customers by examplein key areas: prospecting, time management, funnel management,forecasting, product knowledge and closing business.- Coach and develop all sales representatives in providing superiorcustomer service, achieving quality standards and meeting performanceexpectations by giving timely and appropriate feedback.- Ensure CRM software is accurate and up to date on daily basis.- Ensure daily activity targets are met.- Conduct regular team meetings to improve skills, share best practicesand deliver key communications.- Conduct performance reviews and prepares performance improvementplans. Hire, discipline, and terminate personnel as necessary.- Partner with leadership in the business to business organization toensure positive working relationships and effective communicationbetween functional areas.- Conduct side by side coaching and call monitoring to ensure compliancewith selling company techniques and strategies.- Work directly with other supervisors to ensure consistency andteamwork.- Provide appropriate feedback to management from consumers and salesrepresentatives to help business continue to grow and evolve.- Consistent exercise of independent judgment and discretion in mattersof significance.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.- Other duties and responsibilities as assigned.Job Specification:- Bachelor’s Degree or Equivalent— Generally requires 4-7 years related experience.Comcast is an EOE/Veterans/Disabled/LGBT employerPDN-COM218534-en-us
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Scott Smith 